The processing of personal data follows applicable legislation and the industry’s self-regulation.
COLLECTED PERSONAL DATA
The collected personal data and the scope of its processing varies depending on the relationship between Lightswood.com and the customer or user of online services, the permissions and denials concerning the processing of personal data and marketing and the cookie and tracking settings of the browser used.
Submitted personal data
Personal data submitted by the customer or user of online services to Lightswood.com at various times, such as during a product order or newsletter subscription or registration to an online service, may include the following:
basic data, such as name and contact information
ordering and billing data, such as information about the payer of the order, its recipient and their e-mail address and phone number
customer service data, such as customer feedback and communication with customer service
permit data, such as information about marketing permits or other permits and prohibitions related to the use of personal data
data about responses to studies, surveys or contests conducted by Lightswood.com
phone data, such as customer service calls.
Data collected from the use of online services may include:
collected data about the device or application used, such as browser version, device type or display size
data about online service use, such as information about pages loaded, time spent at online services, navigation in online services or advertising or marketing content viewed
data about web pages opened through customer communication
location data by country based on IP address
data collected by social plugins or other third parties.
A user of online services can be identified through a digital identifier created in the services when the customer signs in or arrives at the online service through targeted customer communication, such as a newsletter.
Using the aforementioned methods, it is possible to make assumptions about things such as interests, gender, age group, purchasing behavior or other similar characteristics. These assumptions are based on the submitted or collected data mentioned in the previous paragraph. In order to ensure consumers’ privacy, Lightswood.com shall not make assumptions about information that is considered sensitive.
Lightswood.com secures the privacy of its customers or users of online services by exercising special care when carrying out the derivation and combination of data described above, so that the privacy of customers or users of online services is not compromised.
PERSONAL DATA PURPOSES OF USE AND THE LEGAL BASIS FOR PROCESSING
Lightswood.com collects personal data for the maintenance of customer relationships, development of products and services and commercial purposes.
Maintenance of customer relationships
Lightswood.com uses customers’ personal data for various activities necessary for maintaining a customer relationship, including:
- delivering ordered products
- maintenance of a customer relationship or customer communication
- customer service or other customer support
- competitions or draws for prizes.
Processing of personal data for maintaining a customer relationship is based on an agreement between Lightswood.com and the customer about the delivery of a product or service, or another action that leads to the formation of a customer relationship.
The customer can influence the processing of personal data for maintaining a customer relationship by contacting customer service.
Development of products and services
Lightswood.com uses the data of customers or users of online services for the development of products or services and for improving the quality and selection of services. Actions for improving products or services may include product or content recommendations or personalization of services.
The processing of personal data for developing products and services is based on Lightswood.com legitimate interests in utilizing data for the benefit of its customers and users of its online services.
A user of online services can influence the use of data for developing products and services through cookie settings.
SHARING AND HANDING OVER PERSONAL DATA
Lightswood.com may share or hand over personal data to third parties in situations including the following:
When applicable legislation mandates handing over personal data. Handing over personal data may be necessary, for example, at the request of authorities or for carrying out a judicial process.
Lightswood.com may hand over personal data to third parties if it is necessary for guaranteeing the rights or safety of Lightswood.com and the customer or user, investigating fraud or responding to queries from authorities.
Transferring personal data outside the EU/EEA
As a rule, Lightswood.com shall not transfer or process data outside the European Union or European Economic Area. If data is exceptionally moved outside the EU/EEA, an adequate level of protection for personal data shall be ensured in accordance with applicable legislation.
STORING PERSONAL DATA
Lightswood.com stores personal data as long as is necessary for implementing the purposes defined in above. However, valid legislation, such as accounting laws or other exigent legislation, may require the storage of personal data even after the purpose of processing has expired. In such situations, storage times defined in applicable legislation shall apply.
AN INDIVIDUAL’S RIGHTS AND WAYS OF INFLUENCING THE PROCESSING
Lightswood.com is committed to protecting the privacy of customers and users of online services and their rights defined in data protection legislation. Listed below are the customers’ most important rights and ways of influencing the processing of personal data:
The customer has a right to inspect their own personal data and to demand the correction of erroneous information.
The customer has a right to request the deletion of their personal data to the extent that other legislation allows it.
The customer has a right to transfer certain personal data about themselves to another keeper of a register.
The customer has a right to deny direct marketing or oppose the processing of their personal data for direct marketing purposes. In addition, the customer may influence the channels in which direct marketing takes place.
For requests related to the abovementioned rights, you may contact Lightswood.com customer service.
Lightswood.com takes appropriate information security measures to ensure the secure processing of personal data. Personal data is protected from loss, destruction, abuse, unauthorized access and transfer. Secure processing is ensured by means such as restricting access to the data and ensuring that our employees and sub-contractors are using personal data in accordance with instructions and agreements.